Dukes 92 Privacy Policy
Effective Date: 05/10/2026
Dukes 92 is operated by Elle R Leisure Ltd (“we”, “us” or “our”). We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit the Dukes 92 website, make a reservation, visit Dukes 92, make an enquiry, book an event or private party, make a purchase, subscribe to marketing communications or otherwise interact with us.
Elle R Leisure Ltd is the data controller where we determine how and why your personal information is processed.
Information We Collect
We may collect personal information in a number of ways.
Information You Provide to Us
- Contact information: such as your name, email address, telephone number and, where relevant, postal address.
- Reservation information: such as your reservation date and time, party size and other information associated with your booking.
- Event and enquiry information: information you provide when enquiring about or arranging a party, private event, group booking or other event at Dukes 92.
- Dining preferences and requirements: information you choose to provide about dietary requirements, allergies, accessibility requirements, seating preferences or special occasions.
- Order and transaction information: information relating to purchases, payments, refunds and other transactions with us.
- Enquiries and correspondence: information you provide when contacting us, completing a form, providing feedback or communicating with our team.
- Marketing preferences: information about whether and how you would like to receive marketing communications from us.
- Competition and promotion information: information you provide if you choose to participate in a competition, promotion or similar activity that we run.
Information We Collect Through Our Website
When you use our website, we may collect technical information such as your IP address, browser and device information, pages visited, referring website and information about how our website is used.
Some technical information is necessary for the website and its services to function. Other information, including analytics and advertising information, is collected only where the appropriate consent has been given through our cookie consent system.
Information We Record About Your Visits
Our team may record appropriate notes relating to your visits, bookings, preferences or previous experiences where this helps us provide a better service on future visits. We aim to ensure that these notes are relevant, appropriate and limited to what is reasonably necessary.
Dietary, Allergy, Accessibility and Health Information
Information you choose to provide about allergies, dietary requirements, accessibility requirements or health-related needs may in some circumstances reveal information about your health or other sensitive personal information.
We use this information only where it is appropriate to help us meet your requirements, provide our services safely or respond to information you have chosen to give us. Where information constitutes special category personal data, we process it only where an appropriate additional condition under data protection law applies.
How We Use Your Information
We may use your personal information to:
- manage reservations and visits;
- respond to and manage event, party and group enquiries;
- manage bookings and arrangements for events and private parties;
- process purchases, payments and refunds;
- respond to enquiries, requests, complaints and feedback;
- record relevant guest preferences and improve future experiences;
- manage dietary, allergy and accessibility requirements;
- send marketing communications where you have agreed to receive them;
- manage competitions, promotions or events where applicable;
- operate, maintain and improve our website and digital services;
- understand how our website and services are used where you have consented to analytics;
- measure and improve advertising where you have consented to marketing technologies;
- prevent fraud, misuse and security incidents;
- maintain appropriate business and financial records; and
- comply with our legal and regulatory obligations.
Legal Bases for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:
- Contract: where processing is necessary to provide a service you have requested or to take steps at your request before providing that service.
- Consent: where you have given us permission for a particular use of your information, including certain marketing communications and optional website technologies. You can withdraw your consent at any time.
- Legitimate interests: where processing is reasonably necessary for our business interests and those interests are not overridden by your rights and interests. This may include improving our services, maintaining appropriate guest records, responding to enquiries and protecting our business and systems.
- Legal obligation: where we need to process information to comply with a legal or regulatory requirement.
Restaurant Reservations
We use OpenTable to provide and manage online restaurant reservations.
When you make a reservation through OpenTable, information relating to your booking is made available to us so that we can manage your reservation and provide our services. OpenTable may also process information in accordance with its own privacy policy.
Some OpenTable functionality is treated as functional on our website because it is necessary to provide the reservation service you request.
Events, Parties and Group Enquiries
If you make an enquiry about an event, party, private dining or group booking, we collect the information necessary to respond to your enquiry and, where you proceed, to plan and manage your booking.
This may include your contact details, preferred date, estimated guest numbers, event requirements, food and drink requirements and other information you choose to provide.
We may use third-party systems and service providers to help us manage enquiries and bookings. Where information is processed on our behalf, we require service providers to handle it appropriately and in accordance with applicable data protection requirements.
Payments and Purchases
Where you make a payment or purchase through our website or services, payment information may be processed by payment service providers such as Stripe, Worldpay or another payment provider used for the relevant transaction.
Payment providers process payment information securely on our behalf or as independent controllers depending on the service involved. We do not normally receive or store your complete payment card details.
Cookies and Similar Technologies
Our website uses cookies and similar technologies. We divide these into the following categories:
- Essential: required for the website and our consent system to operate correctly. These cannot be switched off through our cookie settings.
- Functional: used to provide services or functionality you request, such as restaurant booking, forms, payment or security functionality.
- Preferences: optional technologies that can provide enhanced features or remember additional preferences.
- Analytics: optional technologies that help us understand how visitors use our website and how it performs.
- Marketing: optional technologies used to measure advertising or support personalised and targeted marketing.
Optional Preferences, Analytics and Marketing technologies are not activated through our consent system unless you give the relevant consent.
We use Google services for website analytics and measurement where consent has been given. Google Maps functionality is also treated as optional and is activated where the relevant consent has been given.
We may use marketing technologies provided by services such as Mailchimp and other advertising platforms where the relevant consent has been given.
Some services, including OpenTable and security tools such as reCAPTCHA, may operate as functional services where they are necessary to provide functionality you request or to protect our website and forms.
You can accept all optional cookies, reject optional cookies or choose individual categories when the consent notice is displayed. You can change or withdraw your choices later using the Cookie Settings link on our website.
For more detailed information about the technologies used on our website, please see our Cookie Policy.
Marketing Communications
Where you have chosen to receive marketing from us, we may use your contact information to send news, offers, events and other information about Dukes 92.
We use service providers such as Mailchimp to help us manage email marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Withdrawing from marketing does not necessarily mean that all information about you will immediately be deleted. For example, we may retain a limited suppression record so that we know not to send marketing to an address that has opted out.
Sharing Your Information
We may share personal information with trusted organisations where this is necessary to operate our business or provide services to you. Depending on how you interact with us, these may include:
- OpenTable, for restaurant reservations and reservation management;
- event and enquiry management providers, where used to manage parties, events and group enquiries;
- Mailchimp, where used to manage email marketing;
- Google, where relevant to website functionality, security, maps, analytics or advertising and subject to the appropriate consent where required;
- payment providers such as Stripe and Worldpay, where required to process payments and transactions;
- IT, website, hosting and security providers that support our systems and digital services; and
- professional advisers, regulators, law enforcement authorities or other organisations where disclosure is necessary to meet legal obligations or protect our rights.
We do not sell your personal information.
Third-Party Services
Some services available through our website are provided by third parties. These organisations may process personal information under their own privacy policies as well as processing information on our behalf where applicable.
We encourage you to review the privacy information provided by a third-party service where you provide information directly to that service.
International Transfers
Some of the organisations that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law. This may include relying on adequacy regulations or approved contractual safeguards where required.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.
Retention periods vary according to the type of information and why we hold it. As a general guide:
- Marketing information: generally retained for up to 2 years following your last meaningful interaction with us, together with limited suppression information where necessary to respect an opt-out.
- Guest experience notes: generally retained for up to 2 years following your last visit unless there is a legitimate reason to retain particular information for longer.
- Event and enquiry information: retained for as long as reasonably necessary to deal with the enquiry or booking and any related follow-up, accounting or legal requirements.
- Financial and transaction records: may generally be retained for up to 7 years where required for accounting, tax or legal purposes.
- Other enquiries and correspondence: retained for as long as reasonably necessary to deal with the enquiry and any related follow-up or legal requirements.
Information may be deleted or anonymised when it is no longer reasonably necessary to identify you.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights including:
- Right of access: to ask for a copy of personal information we hold about you.
- Right to rectification: to ask us to correct inaccurate or incomplete information.
- Right to erasure: to ask us to delete your personal information in certain circumstances.
- Right to restriction: to ask us to restrict how we use your information in certain circumstances.
- Right to object: to object to certain processing, including direct marketing.
- Right to data portability: to receive certain information in a portable format or ask us to transfer it to another organisation where the right applies.
- Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting processing carried out before withdrawal.
These rights do not apply in every circumstance and there may be lawful reasons why we cannot fulfil a particular request in full.
To exercise your rights, please contact us at privacy@ellerleisure.com.
Complaints
If you have concerns about how we use your personal information, please contact us so that we can try to resolve them.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
However, no method of transmitting or storing information can be guaranteed to be completely secure.
Children and Family Bookings
Dukes 92 welcomes families and information relating to children may sometimes be included as part of a reservation, enquiry, event booking or information provided by a parent or guardian, for example where dietary or accessibility requirements need to be communicated.
We do not use children’s personal information for direct marketing without an appropriate lawful basis and, where required, the necessary consent.
Links to Other Websites
Our website may contain links to websites or services operated by other organisations. We are not responsible for the privacy practices of those third-party websites and recommend reviewing their privacy information when you visit them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or the way we process personal information.
When we make significant changes, we will update the effective date shown at the top of this page.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a privacy concern, please contact:
Elle R Leisure Ltd
2 Castle Street
Manchester
M3 4LZ
Email: privacy@ellerleisure.com
Dukes 92 is operated by Elle R Leisure Ltd.