Booking Terms & Conditions

BOOKING TERMS

Tables can only be booked for a maximum of one household. We will take bookings of up to 6 people maximum.

Due to the risks associated with handling cash we can only take card transactions, contactless or mobile payments at this time.

Due to decreased capacity we will now require all bookings to secure your reservation with a credit or debit card. This card will only be charged in the event you fail to turn up for your table, cancel your table at short notice or turn up with fewer guests than you booked for.  Further information on these charges can be found at the bottom of this page.

We only reserve tables for inside dining. We do not book tables outside on the forecourt.

Please do not enter the site if you or your guests are feeling ill

Please do not arrive early for your tables as there will be no waiting area.

We cannot accept customers bringing in their own birthday cakes at this time.  You may purchase a birthday cake suitable for between 10 and 20 people by pre-ordering one with our reservations teams.

If there is a queue for tables when you arrive for your reservation, please head to the front of the queue.

Please note that it will not always be possible to leave 1m+ between different households dining on the same table.

Please note that promotions are temporarily unavailable. 

Dukes 92 has parking available on site, but please note that you cannot park before 11:30am Monday to Friday. Cars can be left overnight in our car park but must be removed before 10am the next day. 

Reservations are available for our inside bookable tables. We also have a large number of tables both inside and outside, for people without bookings. These will be available for food and drinks on a first come, first served basis on the day.

Current Lockdown Restrictions

Following the government announcement on July 30th, groups meeting inside restaurants and bars are now limited to ONE household. We have therefore changed our booking policy for an inside booking to 6 people maximum. We are also not able to take bookings for groups across multiple tables.

Outside TWO households are still allowed. Our maximum for a table outside is now also 6 people.

If you have a table over 6 people booked we will, unfortunately, have to cancel your reservation.

Reservations cannot be transferred outside as we do not take reservations in this area. We would encourage you to come along for an outside table as they are allocated on a first come first served basis.


 

Our Door Policy

We welcome:
Over 25’s (if you look younger you may be asked for passport or driving licence as ID)
Children until 8.30pm every day
Well behaved dogs (Outside only)


 

Dress Code

We ask that our guests wear appropriate smart casual attire. Entry will not be permitted for people wearing inappropriate clothing. This includes:

  • Sports wear
  • Baseball caps (allowed before 8pm in our outside area only)
  • Track suits
  • Sports trainers (allowed before 8pm)
  • Men’s vest tops
  • Clothing that might be considered too revealing, including see-through items.
  • Fancy dress


 

We are putting the following measures in place to ensure the safety of our staff and customers

Introduction of an app to allow customers to order from their table.

Decreasing the capacity of the venue

Increasing space between tables

Managed external queuing system

Decreased number of customers entering site at one time

Increase in hand washing, sanitation and surface cleaning

Hand sanitising stations throughout the venue

Altered toilet facilities to aid social distancing

Screens in areas where social distancing is difficult

Floor signs, tape and other printed material to inform guests of the safety rules

For the safety of our customers and employees, all staff will be wearing a full face transparent visor

Staff training and consultation with employees to ensure they feel safe and informed about their return to work


 

TERMS OF CREDIT CARD GUARANTEE

Due to decreased capacity we require a credit or debit card to secure all reservations. Your card will only be charged in the following circumstances:

FOR GROUPS OF UP TO 9:
Your card will only be charged if the reservation is cancelled with less than 24 hours notice or you fail to show up for your reservation.

FOR GROUPS OF  10+:
Your card will only be charged if the reservation is cancelled with less than 7 days notice, the number of guests dining is reduced with less than 48 hours notice or you fail to show up for your reservation.

This fee is charged at £5 per guest for reservations booked before 5pm and £10 per guest from 5pm onwards.